General Conduct

1. Professional Behavior: Maintain professionalism in all interactions with clients. Respectful and polite communication is mandatory.
2. Timely Responses: Respond promptly to client inquiries and job postings to ensure a smooth hiring process.
3. Clear Agreements: All job terms, including scope, timelines, and payment, must be clearly agreed upon before work begins.

Client Communication

1. Respect Client Boundaries: Specialists must respect client preferences, cultural differences, and privacy.
2. Transparency: Be honest and transparent about your qualifications, capabilities, and limitations. Misrepresentation is strictly prohibited.
3. Non-Solicitation: Specialists must not solicit clients for work outside the platform.

Service Standards

1. Quality Assurance: Deliver services that meet or exceed agreed-upon standards and deadlines.
2. Problem Resolution: Address any issues or complaints from clients promptly and professionally.
3. Ethical Practices: Uphold ethical practices in all work and avoid actions that could harm clients or their property.

Payment and Agreements

1. Adherence to Agreements: Follow the terms agreed upon with the client, including scope, payment schedules, and deliverables.
2. No Hidden Fees: Avoid introducing additional fees not agreed upon during the initial negotiation.

Prohibited Activities

1. Misrepresentation: Specialists must not exaggerate skills, provide false credentials, or overstate experience.
2. Unethical Behavior: Engaging in dishonest practices, such as overcharging or under-delivering, is strictly prohibited.
3. Off-Platform Communication: It is strongly recommended to keep all communication within the provided chats for better record-keeping purposes.

Accountability

1. Client Reviews: Be prepared to receive feedback and ratings from clients based on the quality of your service.
2. Issue Resolution: Cooperate with the platform's support team to resolve any disputes or misunderstandings with clients.
3. Responsibility for Damages: In cases where negligence leads to damages, the specialist may be held accountable for restitution.

Non-Compliance

1. Disciplinary Actions: Violations of these guidelines may result in warnings, temporary suspension, or permanent account termination.
2. No Refunds for Violations: Specialists removed for non-compliance will not be eligible for refunds of any platform fees.
3. Appeals Process: Specialists have the right to appeal disciplinary actions by providing supporting evidence for review.