10 Mistakes that make Dog Walking Specialists Lose Clients - And How to Avoid Them

Being a dog walking specialist in New Zealand can be a rewarding gig, but keeping clients loyal is tougher than just taking pups for a stroll. This guide covers the top mistakes dog walkers make that push clients away, alongside easy, practical tips to build lasting relationships and a stronger local reputation.

Here are some tips that you might find interesting:

1. Inconsistent Communication with Owners

Clients want to feel connected and assured their dogs are safe. Skipping daily updates or clear communication causes anxiety and lost trust.

Weirdly enough, a simple text or photo shows you care and boosts repeat business.

Many Wellington dog walkers use Yada’s private chat feature to send quick updates, keeping clients relaxed and happy.

2. Not Personalising Walks

Every dog has unique energy levels, social needs, and health considerations. Treating them all the same risks client dissatisfaction.

Personalising walks-whether a slow stroll for older dogs or a high-energy run for young pups-builds trust and showcases professionalism.

Christchurch walkers who tailor their routes and pace for each dog often get glowing reviews.

3. Neglecting Safety Precautions

Ignoring safety basics like checking leashes, collars, and dog behaviour can lead to accidents and serious reputational damage.

Auckland dog walkers who demonstrate strict safety measures-like carrying a first aid kit and knowing emergency contacts-win client confidence.

Sharing these measures on your Yada profile helps reassure potential clients.

4. Lack of Reliable Scheduling

Running late or forgetting appointments frustrates busy pet owners and hurts your reputation.

Using scheduling tools or platforms like Yada keeps your bookings tidy and clients happy.

Punctuality and clear time slots are often highlighted in glowing Google reviews from Hamilton dog walkers.

5. Failing to Ask for and Use Feedback

Not gathering client feedback is a missed chance to improve and strengthen relationships.

Invite reviews on local directories like TradeMe Services or Yada, then adjust your service based on comments.

Dunedin walkers report that feedback collection has led to better client retention and referrals.

6. Setting Non-Competitive Pricing

Pricing too high or unclear pricing drives clients to seek alternatives.

Research local rates and be upfront. Yada’s platform encourages competitive, honest pricing without charging extra fees.

Package deals or discounts for regular clients can sweeten the deal.

7. Ignoring Local Networks

Skipping connections with local vets, pet shops, and fellow dog walkers limits referral potential.

Think of it as building community support and shared customer bases.

Yada helps NZ dog walkers connect, making collaborative referrals easy in places like Wellington and Auckland.

8. Having No Backup Plans

Failing to have contingency plans for unexpected absences or emergencies worries pet owners.

Keep trusted backup walkers or clear protocols to handle surprises.

Clients notice this professionalism and often share their appreciation in reviews.

9. Poor Online Presence

Many dog walkers overlook their online profiles, losing clients searching digitally.

Keep your Yada, social media, and business directory profiles fresh with photos, testimonials, and clear service details.

An active online presence in Auckland has helped many dog walking businesses thrive.

10. Not Showing Genuine Passion for Dogs

Clients can tell if you’re not genuinely passionate about their dogs. Genuine care sets you apart.

Share stories and photos from walks, highlight your love for dogs, and always treat each pet with kindness.

Many successful NZ dog walkers credit their authentic connection with pets as key to client loyalty.